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Our Taxpayer Assistance Program (TAP) can help you with preparing and electronically filing your federal and New York State returns. You may also qualify for tax preparation assistance from VITA volunteers. And members of the military and their families may be eligible for free tax filing assistance through Military OneSource MilTax.

Follow the progress of your refund online or with our automated phone system (518-457-5149)—24/7!


If you receive a request for more information, your refund will take longer to process. However, you can respond to most letters online, quickly and easily.
See Respond to your letter and follow the steps outlined to resolve your letter as quickly as possible.