Department operations
Total taxes collected
In fiscal year 2023, the Tax Department collected nearly $110 billion in state taxes and more than $45 billion in local taxes.
Total state and local tax collections by tax type for fiscal year 2022-2023: personal income tax $58.8 billion; corporation and business $26.5 billion; sales, excise, and use $19.5 billion; other state taxes $3.8 billion; local sales and use $22.4 billion; New York City income tax $16.9 billion; and other local taxes $7.1 billion
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Your tax dollars at work
Revenue collected by the Tax Department supports a wide variety of state government programs and services.
Budget categories where state funding is allocated: education 33.2%; public health 26.5%; other 12%; general government 11.7%; transportation 7.7%; public welfare 4.9%; public safety 2.8%; environment 1.1%.
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The Tax Department processes millions of returns every year
The Tax Department processed more than 27 million returns in 2023, nearly half of which were personal income tax returns.
Total returns processed by tax type in calendar year 2023: personal income tax 12,647,231; withholding tax 9,841,667; sales tax 2,043,902; corporation tax 1,705,121; metropolitan commuter transportation mobility tax (MCTMT) 328,058; other 848,394
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Taxpayers rely on online resources
The Tax Department's more than 7,000 webpages are annually reviewed for plain language, accessibility, and accuracy. In 2023, www.tax.ny.gov had 86,189,073 pageviews, with a high of 910,609 views on April 18, 2023. In addition, the Tax Department offers more than 175 applications, tools, and services that taxpayers access online by securely logging in to the department's Online Services portal, or accessing directly from our website.
In 2023, there were 20,821,504 pageviews for the Tax Department's Online Services portal alone. More than 6.6 million state taxpayers now have Online Services accounts with the Tax Department. These filers can make payments, check their refund statuses, respond to department notices, and communicate directly with the department for many purposes.
Daily views of Tax Department website, tax.ny.gov, for calendar year 2023: general upward trend from January through mid-March; dip in views end of March with sharp increase and greatest number of views in mid-April; dip beginning mid-April through early May; increase beginning mid-May through mid-June; decrease mid- to end of June; consistent, similar number of views from July through August; small increase in views in mid-September; consistent, similar number of views end of September through early December; small spike in mid-December, then decrease through the end of the year. For exact numbers, view associated data table.
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Audit
The Tax Department’s Audit Division performs diverse audit, compliance, and enforcement activities involving personal income tax, corporation tax, sales and transaction taxes, and more than 20 miscellaneous taxes.
Assessments and collections both increased by more than 40% in 2022–23.
Assessments and collections fiscal year 2019-20: assessed great than collected; 2020-2021 assessed greater than collected; 2021-2022 assessed greater than collected;2022-2023 assessed greater than collected. Marked increase of about half a billion dollars in assessed amount for fiscal year 2022-2023 compared to previous years. For exact numbers, see associated data table.
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Civil enforcement collections
Tax and child support collections by the Civil Enforcement Division (CED) have trended up, with the exception of 2021 when the Tax Department suspended active collections for most of the fiscal year because of COVID-19.
Taxpayers who can’t pay their tax balance by the due date can request an installment payment agreement (IPA) online and over the phone, depending on the terms they seek. An IPA enables qualifying taxpayers to make scheduled payments over a period of time. Taxpayers continue to take advantage of this service in 2023.
Debt collected by fiscal year: approximately $2,250 million fiscal year 2019 to 2020 (debt collected from IPA approximately $400 million); approximately $2,000 million fiscal year 2020 to 2021 (debt collected from IPA approximately $315 million); approximately $2.6 million fiscal year 2021 to 2022 (debt collected from IPA approximately $330 million); approximately 2.5 million fiscal year 2022 to 2023 (debt collected from IPA approximately $350 million)
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Language access
The Tax Department translates vital documents into 16 languages. The department has 65 translated webpages.
The Tax Department’s call center answered 2.3 million calls in 2023, many from taxpayers who speak languages other than English. The department contracts with an interpretation vendor to expand the call center’s ability to assist callers in many languages.
Of 60 thousand non-English calls answered, 91.2% Spanish and 8.8% non-Spanish language
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Top Ten Languages served after English and Spanish: Mandarin: 26.6%; Russian 18.7%; Haitian Creole 9.8%; Bengali 8.5%; Arabic 6.2%; Korean 5.1%; Cantonese 4.4%; French 3.5%; Portuguese 1.4%; Hindi 1.3%
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