Department operations

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Total taxes collected  

In fiscal year 2023-24, the Tax Department collected $103 billion in state taxes and $44 billion in local taxes. 

Your tax dollars at work

Revenue collected by the Tax Department supports a wide variety of state government programs and services. 

The Tax Department processes millions of returns every year

The Tax Department processed more than 27 million returns in 2024, nearly half of which were personal income tax returns. 

Civil enforcement collections

Tax and child support collections by the Civil Enforcement Division (CED) totaled $3.3 billion dollars in fiscal year 2023-24.

Taxpayers who cannot pay their tax balance by the due date can request an installment payment agreement (IPA) online or over the phone, depending on the terms they seek. An IPA enables qualifying taxpayers to make scheduled payments over a period of time.

Talking with taxpayers

The Tax Department seeks to increase taxpayer access to information by translating vital documents into sixteen languages, including 112 webpages, and providing access to an interpretation vendor for phone calls.

The Tax Department answered more than 2.2 million phone calls in 2024 with one-fifth of those callers taking advantage of a new callback feature allowing them to keep their place in line on the phone without having to wait on hold. 

More than 62,000 callers were assisted using the Department’s interpretation vendor in 2024. While Spanish is the most frequently requested language, there were thirty-two different languages used during the year. 

Taxpayers rely on online resources

The Tax Department's more than 8,400 webpages are annually reviewed for plain language, accessibility, and accuracy. In 2024, www.tax.ny.gov had 75,661,185 pageviews, with a high of 1,068,198 views on April 15. In addition, the Tax Department offers more than 175 applications, tools, and services that taxpayers access online by securely logging in to the department's Online Services portal or directly from our website.

In 2024, there were 13,028,704 pageviews for the Tax Department's Online Services homepage alone. More than 7 million state taxpayers now have Online Services accounts with the Tax Department. These filers can make payments, check their refund statuses, respond to department notices, and communicate directly with the department for many purposes.

Taxpayers used our custom search feature more than 1,400,000 times to locate information using 438,000 unique search terms. The most common searches use key words provided in forms, instructions, bills, and notices to efficiently guide taxpayers to additional information or to tools that help them complete tasks online.