Check your refund status online—anytime, anywhere!
To check your refund status, you need the amount of the New York State refund you requested. See Requested refund amount to learn where to find this amount.
Note: You cannot use Check Your Refund Status to view the status of a payment. To confirm your payment was received, check with your financial institution.
To check the status of an amended return, call us at 518-457-5149.
Para español, llámenos al 518-457-5149—oprima el dos.
Understand your refund status
When you submit your tax return, it will go through several steps of processing. Each return is different. A simple return will process faster, but returns requesting certain credits that are an attractive target for fraud will likely require additional review by one or more department-review systems.
When your refund status changes, the message will automatically update in our automated phone system, our online Check Your Refund Status tool, and the account information available to our Call Center representatives.
Locate your requested refund amount
When you use Check Your Refund Status, you'll enter information we use to verify your identity. Locate the refund amount you requested on your tax return using the chart below.
Find your requested refund amount by form and tax year
If the line on your return where you request a refund amount is blank or you entered zero, you have not requested a refund and cannot use our Check Your Refund Status tool. You cannot use Check Your Refund Status to view the status of a payment.
If you enter information that doesn't match our system, you'll receive an error message. After four attempts, you won't be able to access your status for 24 hours. To resolve your issue, review the Social Security number and refund amount you entered to confirm they're correct. Our representatives cannot provide your requested refund amount, even after verifying your identity.
Get answers to common refund questions
We receive millions of calls each year from taxpayers requesting more information about their refund statuses.
And every year we look for better ways to give you the information you need without requiring you to stay on hold to ask a representative. We developed this resource to help answer some of your most common questions.
If you don’t have a copy of your return, log in to the software you used to file to view a copy.
If you used a tax preparer to file your return, contact them for a copy. They are required by law to provide you with the return they filed on your behalf. See Consumer Bill of Rights Regarding Tax Preparers for more information.
If you have trouble obtaining a copy, file Form DTF-505, Authorization for Release of Photocopies of Tax Returns and/or Tax Information, to request a copy from us. Please allow 30 days for us to process your request.
Unfortunately, no. Our phone representatives cannot provide you with the refund amount you requested on your return, even after verifying your identity. It's the procedure we follow to ensure your information remains safe and confidential.
We don't have a refund status for every processing step. If you see the same refund status for a long period of time, be assured we are still working on your return—unless we've sent you a letter requesting additional information.
If we requested documentation or missing information, we cannot continue processing your return until we receive it. See Respond to a letter requesting additional information to learn how to respond online. It's the fastest way.
Our Call Center representatives have access to the exact same information we provide to you using our automated tools.
If you've checked your refund status using our automated phone line or Check Your Refund Status tool, and neither of them state your refund issue date, our Call Center representatives don't have that information.
Our phone representatives use the exact same information we provide to you in our automated refund tools. Our representatives do not have additional information beyond what you can learn by calling our automated phone line (518-457-5149) or using the Check Your Refund Status tool.
You may have entered the wrong Social Security number or refund amount. After four attempts using the wrong information, you won't be able to check your refund status for 24 hours.
If you made a payment and you're trying to check the status, check with your bank. You cannot use Check Your Refund Status to check the status of a payment.
There is no daily time when we refresh refund status messages. Your refund status is updated whenever your tax return moves to a new stage of processing.
For a list of the most common statuses you may see as we process your return, see Understand your refund status, above.
Yes! We can notify you when your refund is scheduled to be deposited into your bank account or sent as a check in the mail.
To receive a notification, you first need to create an Online Services account. See Sign up for electronic communications for instructions and more information.
If your refund status says we sent you a letter requesting additional information, see Respond to a letter for more information and to review our checklists of acceptable proof.
There are many reasons why we might have adjusted your refund, such as math errors or incorrectly claimed credits. See Changes to your personal income tax refund for more reasons why your refund may be different from what you expected.
All returns go through our award-winning, automated review process. Depending on the results, your return may be selected for additional review, or it may quickly finish processing. A simple return will process faster than a complex return.
The best way to receive your refund faster is to e-file and ensure you qualify for any credits you claim. If you claim a credit you aren't eligible for, your return could take months longer to process. To learn more about the requirements for credits you may be eligible for, see Income tax credits and Recordkeeping for individuals.
