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ONLINE OPTIONS

ANSWER CENTER

TELEPHONE CONTACT LIST

 
STAR credit check
 
If you are expecting a STAR credit check, please review your 2016 school tax bill. If you received the STAR exemption on your bill, then you are not eligible for the STAR check. For eligibility information, see STAR property tax relief.
  

Self-help services are available 24/7. We are closed on legal holidays.

Interpretation services | Assistance for the hearing impaired | Mailing addresses

For telephone assistance, select a category below.

Civil Enforcement Division

Online options: Pay a bill or notice | Request an installment payment agreement | View your balance
Learn about: Warrants, liens, levies, and income executions | Late filing/ payment
518-457-5434 8:30 a.m. – 4:30 p.m.
Child Support Enforcement

Note: We can only speak with you about your collection case.
Also see: Division of Child Support Enforcement
518-485-6820 8:30 a.m. – 4:30 p.m.
Offer in Compromise Office

Learn about: Offer in Compromise Program | Request an installment payment agreement
Note: This program is for taxpayers experiencing undue economic hardship.
518-591-5000 8:30 a.m. – 4:30 p.m.
Voluntary Disclosure Program

Online option: Voluntary disclosure application
Learn about: General program information
518-457-4448 8:30 a.m. – 4:30 p.m.
Report tax evasion and fraud

Online option: Report tax evasion and fraud
Note: We will keep all information confidential. You may also report information anonymously.
518-457-0578 8:30 a.m. – 4:30 p.m.
Estate tax bill payment

Learn about: Estate tax memos | Release of estate tax lien
Also see: Form ET-706, New York Estate Tax Return
518-485-9080 8:30 a.m. – 4:30 p.m.
Check your refund status

Online option: Refund status tool
Also see: Other information about New York State income tax refunds
518-457-5149 24/7
1099-G

Online option: Form 1099-G
518-457-5181 24/7

Personal income tax

Learn about: Individuals
Also see: Refund status tool
518-457-5181 8:30 a.m. – 4:30 p.m.
Disagree with your bill or notice

Online option: Respond to your notice or bill online
Also see: Online ServicesRespond to a department notice demo
518-485-9791 8:30 a.m. – 4:30 p.m.
Disagree with your personal income tax refund

Online option: Respond to your notice or bill online
Also see: Online Services | Respond to a department notice demo
518-485-6549 8:30 a.m. – 4:30 p.m.
1099-G information

Online option: View your 1099-G information
Learn more: Form 1099-G
518-457-5181 8:30 a.m. – 4:30 p.m.
STAR

Online option: Register for STAR
Learn about: STAR property tax relief
518-457-2036 8:30 a.m. – 4:30 p.m.
Family tax relief

Learn about: Family tax relief credit
Also see: Family tax relief credit refund lookup
518-485-1057 8:30 a.m. – 4:30 p.m.
Estate tax (general)

Learn about: Estate tax memos | Release of estate tax lien
Also see: Form ET-706, New York Estate Tax Return
518-457-5387 8:30 a.m. – 4:30 p.m.
Estate tax bill payment

Learn about: Estate tax memos | Release of estate tax lien
Also see: Form ET-706, New York Estate Tax Return
518-485-9080 8:30 a.m. – 4:30 p.m.
Sales tax

Online options: Register as a sales tax vendor | Sales Tax Web File
Also see: Sales and use tax | File sales tax returns | Tax Bulletins
518-485-2889 8:30 a.m. – 4:30 p.m.
Corporation tax (General) 518-485-6027 8:30 a.m. – 4:30 p.m.
Corporation tax (Dissolution)

Learn about: Corporation tax | Corporate tax reform
Also see:  Voluntary dissolution | Close or end a business
518-485-2639 8:30 a.m. – 4:30 p.m.
Miscellaneous business taxes
Alcoholic beverages tax
Authorized combative sports tax
Cigarette and tobacco products tax
Fuel Use Tax/International Fuel Tax Agreement (IFTA)   
Hazardous waste
Highway use tax (HUT)
One-Stop Credentialing and Registration (OSCAR)
Petroleum business tax
Taxicab and hail vehicle trip tax
Waste tire management fee
518-457-5735 8:30 a.m. – 4:30 p.m.
New hire reporting

Online option: Submit new hire information
Learn more: New hire assistance | New hire reporting
518-320-1079 8:00 a.m. – 4:30 p.m.

Withholding tax

Online options: Register as an employer
Also see: Withholding tax | E-file mandate for withholding

518-485-6654 8:30 a.m. – 4:30 p.m.
PrompTax customer service

Learn about: PrompTax Program
518-457-2332 8:30 a.m. – 4:30 p.m.
Metropolitan commuter transportation mobility tax

Learn about: Metropolitan commuter transportation mobility tax (MCTMT)
Note: For news and updates about MCTMT, subscribe to our email services.
518 485-2392 8:30 a.m. – 4:30 p.m.
Partnership, limited liability company, and limited liability partnership filing fee

Learn about: Limited Liability Companies (LLCs) and Limited Liability Partnerships (LLPs) | Partnerships
518-457-5181 8:30 a.m. – 4:30 p.m.
Beverage container deposit initiators
Reporting payments on Form 1099-K, Motor vehicle insurers, franchisors and alcoholic beverage wholesalers

Learn about: Beverage container deposit registration | 1099-K Reporting requirements |
Annual reporting requirement for motor vehicle insurers, franchisors, and alcoholic beverage wholesalers
518-485-2889 8:30 a.m. – 4:30 p.m.
Disagree with your bill or notice (Businesses)

Online option: Respond to your notice or bill online
Lean about: Challenge Tax Department actions | Audits
518-485-0384 8:30 a.m. – 4:30 p.m.
STAR

Online option: Register for STAR
Learn more: STAR property tax relief
518-457-2036 8:30 a.m. – 4:30 p.m.
Property tax

Learn about: Property taxes and assessments | Request information
See also: RP-5217 Real Property Transfer Report/Sales Reporting | STAR
518-591-5232 8:30 a.m. – 4:30 p.m.
Property tax freeze and property tax relief credits

Learn about: Combined property tax credit checks
518-453-8146 8:30 a.m. – 4:30 p.m.
Mortgage recording tax and real estate transfer taxes

Learn about: Mortgage recording tax | Real estate transfer tax
518-457-8637 8:30 a.m. – 4:30 p.m.
Forms ordering

Online option: Forms and instructions
Note: You’ll need Adobe Reader version 6.0 or greater to view, download, and print.
518-457-5431 8:30 a.m. – 4:30 p.m.
Employment verification

Verify Tax Department employees.
518-457-2900 8:30 a.m. – 4:30 p.m.
Press Office

Note: For reporters, news producers, and other media representatives.
View online: Press releases | Submit a FOIL (Freedom of Information Law) request
518-457-7377 9:00 a.m. – 5:00 p.m.
Taxpayer Rights Advocate

Learn about: Your rights as a taxpayer | Office of Taxpayer Rights Advocate
Also see: How to request assistance
518-530-4357 8:30 a.m. – 4:30 p.m.
Internal Affairs

Report allegations of misconduct by Tax Department employees.
518-451-1566 8:00 a.m. – 5:00 p.m.
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Updated: February 22, 2017