Find a Taxpayer Assistance Program (TAP) session
Find a Taxpayer Assistance Program (TAP) session
Get tax help and file for free!
During a TAP session, Tax Department Associates will walk you through your income tax returns, step by step, as you complete your own tax return. It’s quick and easy! We’ll help you prepare and electronically file your income tax returns at no cost, either remotely or in-person.
If you qualify, you can even request the software link and file your own return without assistance.
Online Registration
Register to attend a session using the registration link for your chosen day and Tax Partner, below.
Note: If you need to change or cancel your appointment with a Tax Partner that uses:
• a registration email and number, use the email or phone number to cancel or change your appointment.
• a register button, use the link in your confirmation email to change or cancel your appointment.
In person Sessions
Taxpayer Assistance Program (TAP) Appointments are in person appointments to show you how to complete your own tax return. Tax Department employees walk you through the process - it’s much easier than you think!
| Tax Partner | Dates | Times | Registration |
|---|---|---|---|
| Albany Public Library | Feb: 3, 10, 24 Mar: 3, 10, 17, 24, 31 Apr: 7, 14 |
10:00 am–12:00 pm 12:00 pm–2:00 pm 2:00 pm–4:00 pm 4:00 pm–6:00 pm |
Register |
| Hoag Library | Feb: 10, 24 Mar: 10, 24 Apr: 7, 14 |
10:30 am–12:00 pm 12:30 pm–2:00 pm 2:00 pm–3:30 pm 3:30 pm–5:00 pm |
Contact Hoag Library at 585-589-4246. |
| Monroe Community College (Brighton) Students, staff, alumni, and faculty only |
Feb: 3, 24 Mar: 10, 24 Apr: 7 |
9:30 am–11:00 am 11:00 am–12:30 pm 1:00 pm–2:30 pm 2:30 pm–4:00 pm |
Register |
| Monroe Community College (Downtown) Students, staff, alumni, and faculty only |
Feb: 10 Mar: 3, 17, 31 |
9:30 am–11:00 am 11:00 am–12:30 pm 1:00 pm–2:30 pm 2:30 pm–4:00 pm |
Register |
| Middle Country Public Library at Centerearch | Feb: 24 Mar: 3, 10, 17, 24, 31 Apr: 7 |
9:30 am–3:00 pm | Contact Middle Country Public Library at 631-585-9393 or email info@mcplibrary.org. |
| Olean Public Library | Mar: 3 | 10:00 am–12:00 pm 12:30 pm–2:30 pm 3:00 pm–4:30 pm |
Contact Olean Public Library at 716-372-0200. |
| Queens Public Library at Flushing | Feb: 3, 10, 24 Mar: 3, 10, 17, 24, 31 Apr: 7, 14 |
10:00 am–12:00 pm 1:00 pm–3:00 pm 3:00 pm–5:00 pm |
Register |
| Tax Partner | Dates | Times | Registration |
|---|---|---|---|
| Albany Public Library | Feb: 4, 18 Mar: 4, 18 Apr: 1 |
12:00 pm–2:00 pm 2:00 pm–4:00 pm 4:00 pm–6:00 pm |
Register |
| Binghamton University Students, staff, alumni, and faculty only |
Mar: 4, 25 Apr: 8 |
9:00 am–10:30 am 10:30 am–12:00 pm 12:30 pm–2:00 pm 2:00 pm–3:30 pm |
Register |
| Byron-Bergen Public Library | Mar: 18 Apr: 1 |
11:00 am–6:30 pm | Contact Byron-Bergen Public Library at 585-494-1120 or email byrbgn@nioga.org. |
| CUNY Bronx Community College Students, staff, alumni, and faculty only |
Feb: 4, 11, 18, 25 Mar: 4, 11, 18, 25 Apr: 1, 8, 15 |
10:00 am–5:00 pm | Contact Bronx Community College at 718-289-5179 or email bcc.arc@bcc.cuny.edu. |
| Empire State Plaza | Feb: 11, 25 Mar: 11, 25 Apr: 8, 15 |
9:00 am–10:00 am 10:00 am–11:00 am 11:00 am–12:00 pm 12:00 pm–1:00 pm 1:00 pm–2:00 pm 2:00 pm–3:00 pm 3:00 pm–4:00 pm |
Register |
| Leroy R. Coles, Jr. Branch Library | Feb: 11, 25 Mar: 11, 25 Apr: 8 |
10:30 am–12:00 pm 12:30 pm–2:00 pm 2:00 pm–3:30 pm 3:30 pm–5:00 pm |
Register |
| Olean Public Library | Mar: 4 | 9:30 am–11:30 am 12:00 pm–2:00 pm 2:30 pm–4:30 pm |
Contact Olean Public Library at 716-372-0200. |
| Woodward Memorial Library | Feb: 18 Mar: 4 |
11:00 am–12:30 pm 1:00 pm–2:30 pm 2:30 pm–4:00 pm 4:30 pm–6:00 pm |
Contact Woodward Memorial Library at 585-768-8300 or email bhalv@nioga.org. |
| Tax Partner | Dates | Times | Registration |
|---|---|---|---|
| Binghamton University Students, staff, alumni, and faculty only |
Feb: 19 Mar: 19 |
9:00 am–10:30 am 10:30 am–12:00 pm 12:30 pm–2:00 pm 2:00 pm–3:30 pm |
Register |
| Byron-Bergen Public Library | Feb: 12 | 11:00 am–6:30 pm | Contact Byron-Bergen Public Library at 585-494-1120 or email byrbgn@nioga.org. |
| Central Library of Rochester | Feb: 5, 12, 19, 26 Mar: 5, 12, 19, 26 Apr: 2, 9 |
9:00 am–5:00 pm | Contact Central Library of Rochester at 585-428-8110. |
| CUNY John Jay College | Feb: 5, 19 Mar: 5, 19 Apr: 2, 9 |
9:00 am–4:00 pm | Call 212-237-8111 or email jjcwellness@jjay.cuny.edu. |
| East Syracuse Free Library | Feb: 5, 12, 19, 26 Mar: 5, 12, 19, 26 Apr: 2, 9 |
10:00 am–4:00 pm | Contact East Syracuse Free Library at 315-437-4841. |
| Empire State Plaza |
Feb: 5, 12, 19, 26 Mar: 5, 12, 19, 26 Apr: 2, 9 |
9:00 am–10:00 am 10:00 am–11:00 am 11:00 am–12:00 pm 12:00 pm–1:00 pm 1:00 pm–2:00 pm 2:00 pm–3:00 pm 3:00 pm–4:00 pm |
Register |
| Marcellus Free Library | Feb: 12 Mar: 12 Apr: 9 |
10:30 am–12:15 pm 12:30 pm–2:15 pm 2:30 pm–4:15 pm |
Contact Marcellus Free Library at 315-673-3221 or email bfarrell@onlib.org. |
| Niagara Falls Culinary Institute | Feb: 19 Mar: 26 |
9:30 am–11:30 am 12:30 pm–2:30 pm 3:00 pm–5:00 pm |
Contact SUNY Niagara at 716-614-6786. |
| Olean Public Library | Mar: 5 | 12:45 pm–2:45 pm 3:00 pm–5:00 pm 5:30 pm–7:30 pm |
Contact Olean Public Library at 716-372-0200. |
| SUNY Administration EAP SUNY employees only |
Mar: 5, 12 | 9:30 am–11:00 am 11:00 am–12:30 pm 1:00 pm–2:30 pm 2:30 pm–4:00 pm |
Register |
| SUNY Niagara | Feb: 5, 12, 26 Mar: 5, 12 Apr: 2, 9 |
9:30 am–11:30 am 12:30 pm–2:30 pm 3:00 pm–5:00 pm |
Contact SUNY Niagara at 716-614-6786. |
| Tax Partner | Dates | Times | Registration |
|---|---|---|---|
| Buffalo Central Library | Feb: 6, 13, 20, 27 Mar: 6, 13, 20, 27 Apr: 3, 10 |
9:30 am–2:30 pm | Contact Buffalo Central Library at 716-858-7198. |
| Liverpool Public Library | Feb: 6, 13, 20, 27 Mar: 6, 13, 20, 27 Apr: 3, 10 |
12:00 pm–1:30 pm 2:00 pm–3:30 pm 4:00 pm–5:30 pm 6:00 pm–7:30 pm |
Contact Liverpool Public Library at 315-457-0310. |
| Olean Public Library | Mar: 6 | 12:45 pm–2:45 pm 3:00 pm–5:00 pm 5:30 pm–7:30 pm |
Contact Olean Public Library at 716-372-0200. |
| Queens Public Library at Elmhurst | Feb: 6, 13, 20, 27 Mar: 6, 13, 20, 27 Apr: 3, 10 |
12:00 pm–2:00 pm 2:00 pm–4:00 pm 5:00 pm–7:00 pm |
Register |
| Richmond Memorial Library | Feb: 6, 13, 20, 27 Mar: 6, 13, 20, 27 Apr: 3, 10 |
9:00 am–4:00 pm | Contact Richmond Memorial Library at 585-343-9550 (ext 3). |
| Schenectady County Public Library | Feb: 6, 13, 20, 27 Mar: 6, 13, 20, 27 Apr: 3, 10 |
9:30 am–11:00 am 11:00 am–12:30 pm 1:00 pm–2:30 pm 2:30 pm–4:00 pm |
Register |
| Utica Public Library | Feb: 6, 13, 20, 27 Mar: 6, 13, 20, 27 Apr: 3, 10 |
10:00 am–12:00 pm 1:00 pm–3:00 pm 3:00 pm–5:00 pm 5:00 pm–7:00 pm |
Register |
| Tax Partner | Dates | Times | Registration |
|---|---|---|---|
| CUNY Queensborough Community College Students, staff, alumni, and faculty only |
Feb: 7, 14, 21, 28 Mar: 7, 14, 21, 28 Apr: 4, 11 |
9:30 am–4:30 pm | Contact QCC at 718-631-6347 or email arc@qcc.cuny.edu. |
| Genesee Community College | Feb: 7, 14, 21, 28 Mar: 7, 21, 28 Apr: 4, 11 |
8:30 am–10:00 am 10:00 am–11:30 am 12:30 pm–2:00 pm 2:00 pm–3:30 pm |
Register |
| Olean Public Library | Mar: 7 | 9:15 am–11:15 am 11:30 am–1:30 pm |
Contact Olean Public Library at 716-372-0200. |
| Orchard Park Public Library | Feb: 7, 14, 21, 28 Mar: 14, 21, 28 Apr: 4, 11 |
9:15 am–11:30 am 12:15 pm–2:30 pm 2:45 pm–4:30 pm |
Contact Orchard Park Public Library at 716-662-9851. |
| Queens Public Library at Jamaica | Feb: 7, 14, 21, 28 Mar: 7, 14, 21, 28 Apr: 4, 11 |
10:00 am–12:00 pm 1:00 pm–3:00 pm 3:00 pm–5:00 pm |
Register |
| Saranac Lake Free Library | Feb: 28 Mar: 21 Apr: 11 |
9:30 am–11:00 am 11:00 am–12:30 pm 1:00 pm–2:30 pm 2:30 pm–4:00 pm |
Register |
| SUNY Buffalo State University | Feb: 7, 14, 21, 28 Mar: 7, 14, 21 Apr: 4, 11 |
9:00 am–10:00 am 10:00 am–11:00 am 11:00 am–12:00 pm 1:00 pm–2:00 pm 2:00 pm–3:00 pm 3:00 pm–4:00 pm |
Register |
| SUNY Empire University (Rochester) |
Feb: 14 Mar: 14 Apr: 11 |
9:00 am–10:30 am 10:30 am–12:00 pm 12:30 pm–2:00 pm 2:00 pm–3:30 pm |
Register |
| SUNY Empire University (Saratoga Springs) |
Feb: 14 Mar: 14 Apr: 11 |
9:00 am–10:30 am 10:30 am–12:00 pm 12:30 pm–2:00 pm 2:00 pm–3:30 pm |
Register |
| William K. Sanford Town Library | Feb: 7, 14, 21, 28 Mar: 7, 14, 21, 28 Apr: 4, 11 |
12:00 pm–1:30 pm 2:00 pm–3:30 pm 3:30 pm–5:00 pm |
Register |
| Tax Partner | Dates | Times | Registration |
|---|---|---|---|
| Marcellus Free Library | Mar: 8 | 10:00 am–11:45 am 12:00 pm–1:45 pm 2:00 pm–3:45 pm |
Contact Marcellus Free Library at 315-673-3221 or email bfarrell@onlib.org. |
| William K. Sanford Town Library | Feb: 8, 22 Mar: 8, 22 Apr: 12 |
10:00 am–11:30 am 11:30 am–1:00 pm |
Register |
Virtual Sessions
Taxpayer Assistance Program (TAP) Webinar Appointments are virtual appointments to show you how to complete your own tax return. Tax Department employees walk you through the process - it’s much easier than you think!
| Tax Partner | Dates | Times | Registration |
|---|---|---|---|
| Bethpage Federal Credit Union | Feb: 24 Mar: 24 |
12:00 pm–3:00 pm | Contact Bethpage FCU at 516-349-4288 or email community@bethpagefcu.com. |
| Tax Partner | Dates | Times | Registration |
|---|---|---|---|
| Ariva | Feb: 4, 11, 18, 25 Mar: 4, 11, 18, 25 Apr: 1, 8, 15 |
10:00 am–12:00 pm 1:00 pm–3:00 pm 3:00 pm–5:00 pm |
Register |
| SUNY Empire State University | Feb: 4, 11, 18, 25 Mar: 4, 11, 18, 25 Apr: 1, 8, 15 |
9:00 am–10:30 am 10:30 am–12:00 pm 12:30 pm–2:00 pm 2:00 pm–3:30 pm |
Register |
| Tax Partner | Dates | Times | Registration |
|---|---|---|---|
| CUNY Queensborough Community College Students, staff, alumni, and faculty only |
Jan: 31 Feb: 5, 19, 26 Mar: 5, 12, 19, 26 Apr: 2, 9 |
11:00 am–1:00 pm 2:00 pm–4:00 pm 4:00 pm–6:00 pm |
Contact QCC at 718-631-6347 or email arc@qcc.cuny.edu. |
| Hartwick College | Feb: 5, 12, 19, 26 Mar: 5, 12, 19, 26 Apr: 2, 9 |
9:00 am–10:30 am 10:30 am–12:00 pm 12:30 pm–2:00 pm 2:00 pm–3:30 pm |
Register |
| Statewide Virtual Session | Feb: 5, 12, 19, 26 Mar: 5, 12, 19, 26 Apr: 2, 9 |
9:00 am–11:00 am 11:30 am–1:30 pm 2:00 pm–4:00 pm |
Register |
| Tax Partner | Dates | Times | Registration |
|---|---|---|---|
| CUNY Bronx Community College Students, staff, alumni, and faculty only |
Feb: 6, 13, 20, 27 Mar: 6, 13, 20, 27 Apr: 3, 10 |
12:00 pm–2:00 pm 3:00 pm–5:00 pm 5:00 pm–7:00 pm |
Contact BCC at 718-289-5179 or email bcc.arc@bcc.cuny.edu. |
| CUNY LaGuardia Community College Students, staff, alumni, and faculty only |
Feb: 6, 13, 20, 27 Mar: 6, 13, 20, 27 Apr: 3, 10 |
10:00 am–12:00 pm 1:00 pm–3:00 pm 3:00 pm–5:00 pm |
Contact LCC at 718-482-5135 or email laguardiacare@lagcc.cuny.edu. |
| Hartwick College | Feb: 6, 13, 20, 27 Mar: 6, 13, 20, 27 Apr: 3, 10 |
9:00 am–10:30 am 10:30 am–12:00 pm 12:30 pm–2:00 pm 2:00 pm–3:30 pm |
Register |
| Tax Partner | Dates | Times | Registration |
|---|---|---|---|
| CUNY Medgar Evers College | Feb: 7, 14, 21, 28 Mar: 7, 14, 21, 28 Apr: 4, 11 |
9:00 am–11:00 am 11:00 am–1:00 pm 2:00 pm–4:00 pm |
Register |
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