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Customer service

Customer service representatives are available to assist you Monday through Friday during normal business hours.

Self-help services are available 24/7. We are closed on legal holidays.

To discuss your account-specific information, you will need a copy of your most recently filed tax return at hand when you call.

Telephone assistance

Sales Tax Call Center hours extended from March 18 through March 20

Our Sales Tax Call Center will be open for additional hours from Monday, March 18 through Wednesday, March 20. Representatives will be available:

  • Monday , March 18 from 8:30 a.m. to 7:00 p.m.
  • Tuesday, March 19 from 8:30 a.m. to 7:00 p.m.
  • Wednesday, March 20 from 8:30 a.m. to 7:00 p.m.
Cannot pay in full by the due date?

Pay all tax bills in full by the due date to avoid additional penalty and interest, or possible collection action. However, if you cannot pay your balance in full within 60 days, you can request an installment payment agreement (IPA).

Fax information

There is no central fax number for the New York State Department of Taxation and Finance. To avoid delays, use Respond to Department Bill or Notice to upload documentation we request from you. If we provide a fax number in correspondence we send you or on a form or instructions, use only that number to fax us information. Do not send documentation to just any fax number. 

Feedback

Tell us how we're doing: Provide feedback about our customer service through our Call Center Satisfaction Survey.

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