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Department of Taxation and Finance

My refund was adjusted

After you file, the best way to communicate with the Tax Department about your return or refund is to:

  • create an Individual Online Services account, then
  • request electronic communications for both Bills and Related Notices and Other Notifications.

When you select both options, we'll email you when we issue your refund and alert you to any future correspondence.

To request electronic communications:

  1. Create (or log in to) your Individual Online Services account.
  2. Select your name in the upper right-hand corner of your Account Summary homepage.
  3. Select Preferences from the drop-down menu.
  4. On the Electronic Communications page, check the boxes next to Bills and Related Notices and Other Notifications.

General refund information

Your refund amount may differ from what you claimed on your return if:

  • we were able to refund part of the amount you claimed, but need more information to process the rest (within 30 days, we will send you a letter explaining what we need from you); or
  • your tax return had one or more errors. If we:
    • sent you a paper check, we will also send you Form DTF-160, Account Adjustment Notice. For an explanation of any errors on your tax return, see Section A, Explanation of adjustment.
    • directly deposited your refund, within 30 days we will send you Form DTF-160, Account Adjustment Notice. For an explanation of any errors on your tax return, see Section A, Explanation of adjustment.

If your refund is:

  • not made within 45 days of the due date or from the date you filed (whichever is later), interest will be paid from that date.
  • made within 45 days of the due date or from the date you filed (whichever is later), you will not receive interest.

Special rules: Interest will not be paid to you on the portion of your refund that is attributed to credits such as the real property tax credit, earned income credit, child or dependent care credit, college tuition credit, farmers' school tax credit, New York City school tax credit, or if your return cannot be processed.

If you received an inquiry letter and want to respond to your notice or provide us with additional information online, see Respond to your letter.

If you received Form DTF-32, Notice to Owner of an Uncashed Check, see Lost, stolen, destroyed, and uncashed checks.

If you already responded

If you already responded, it may take several months to get your refund to you. It takes more time to review a complicated return or one that has missing or inaccurate information. We process responses in the order received.

If your refund was denied, but you now have the required documentation

If your refund was denied, but you now have the required documentation:

  • follow the mailing instructions on the letter or adjusted refund document, and
  • send us the requested documents.

If your case has already been closed, we will reopen it. We will review the additional documentation you provide and make any needed changes to your case resolution.

If you are entitled to an additional refund, we will issue you a separate check for that amount.

If you marked filing status 2 (Married filing joint return) and you do not want to apply your part of the refund to your spouse's debt because you are not liable for it:

If you did not file Form IT-280 with your original income tax return, you cannot file an amended return to disclaim your spouse's debt. However, we will notify you if we apply your refund to your spouse's debt. You will have 10 days from the date of notification to file Form IT-280.

Information about refund checks

If you have an expired refund check, received Form DTF-32, or your refund check is lost, stolen, or destroyed, see Lost, stolen, destroyed, and uncashed refund checks.

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