Check your refund status online—anytime, anywhere!

Status

We do not have any information about your return at this time. E-filed returns could take one week to post to our system; mailed returns can take up to three weeks to post to our system. If you e-filed, check your email, tax software or tax preparer to ensure it has been accepted.

Explanation

This refund status will continue to display until your return posts to our system. When it does, your refund status will automatically update.

Status

We have received your return and it is being processed. No further information is available at this time.

Explanation

This is a general processing status. While in this stage, our Call Center representatives have no further information about your return.

Unless your return is selected for additional review, or we request additional information, this will be your status throughout processing until we schedule a refund issue date.

When we schedule a refund issue date, your status will automatically update.

Status

We received your return and it requires further review. This may result in your New York State return taking longer to process than your federal return. No further information is available at this time.

Explanation

Our automated processing system scans every return for errors and signs of fraud. Depending on the result of your return's scan, we may need to manually review it.

Your return may remain in this stage for an extended period of time to allow us to review.

This status may update to processing again, or you may receive a request for additional information. 

Status

We sent you a letter requesting additional information. You should receive the letter within 2 weeks. To respond to your letter quickly and easily online—and to review our checklists for a complete response—select Help in the upper-right corner of this page.

Explanation

If you receive this status, we need more information from you before we can finish processing your return and refund. You will receive a Request for Information letter (Form DTF-948 or DTF-948-O) with details about the information we need and how to respond to the letter.

You can view the letter we mailed in your Individual Online Services account, using our Respond to Department Notice application. You don't need to wait for the mailed letter to respond. See Respond to a letter requesting additional information to learn more.

Status

We processed your return and adjusted the refund amount that you claimed. You will receive correspondence explaining the adjustment.

Explanation

If we made one or more adjustments to your personal income tax return:

• you may receive a refund amount that’s different from what you requested on your return, and
• you will receive a letter from us (Form DTF-160 or Form DTF-161) explaining the adjustment.

For information about refund adjustments, see Additional information about New York State income tax refunds.

Status

Your return has been processed. A direct deposit of your refund is scheduled to be issued on [mm/dd/yyyy]. If your refund is not credited to your account within 15 days of this date, check with your bank to find out if it has been received. If it’s been more than 15 days since your direct deposit issue date and you haven’t received it yet, see Direct deposit troubleshooting tips.

Explanation

If you requested direct deposit, you'll receive this status when we've scheduled your refund issue date.

Allow 15 days from your refund issue date to receive your refund. If you don't receive your refund within 15 days, call your bank.  

Status

Your refund check is scheduled to be mailed on [mm/dd/yyyy]. If you have not received your refund within 30 days of this date, call 518-457-5149.

Explanation

If you requested to receive your refund in the form of a check, you'll receive this status message when we've scheduled your refund check to be mailed.

See Locate your requested refund amount, above. 

If you don’t have a copy of your return, log in to the software you used to file to view a copy.

If you used a tax preparer to file your return, contact them for a copy. They are required by law to provide you with the return they filed on your behalf. See Consumer Bill of Rights Regarding Tax Preparers for more information.

If you have trouble obtaining a copy, file Form DTF-505, Authorization for Release of Photocopies of Tax Returns and/or Tax Information, to request a copy from us. Please allow 30 days for us to process your request.

Unfortunately, no. Our phone representatives cannot provide you with the refund amount you requested on your return, even after verifying your identity. It's the procedure we follow to ensure your information remains safe and confidential.

No, this tool won’t work if you filed an amended return.

To check the status of an amended return, call us at 518-457-5149.

We don't have a refund status for every processing step. If you see the same refund status for a long period of time, be assured we are still working on your return—unless we've sent you a letter requesting additional information.

If we requested documentation or missing information, we cannot continue processing your return until we receive it. See Respond to a letter requesting additional information to learn how to respond online. It's the fastest way.

Our Call Center representatives have access to the exact same information we provide to you using our automated tools. 

If you've checked your refund status using our automated phone line or Check Your Refund Status tool, and neither of them state your refund issue date, our Call Center representatives don't have that information.

Our phone representatives use the exact same information we provide to you in our automated refund tools. Our representatives do not have additional information beyond what you can learn by calling our automated phone line (518-457-5149) or using the Check Your Refund Status tool.

You may have entered the wrong Social Security number or refund amount. After four attempts using the wrong information, you won't be able to check your refund status for 24 hours.

If you made a payment and you're trying to check the status, check with your bank. You cannot use Check Your Refund Status to check the status of a payment.

There is no daily time when we refresh refund status messages. Your refund status is updated whenever your tax return moves to a new stage of processing.

For a list of the most common statuses you may see as we process your return, see Understand your refund status, above.

Yes! We can notify you when your refund is scheduled to be deposited into your bank account or sent as a check in the mail.

To receive a notification, you first need to create an Online Services account. See Sign up for electronic communications for instructions and more information.

If your refund status says we sent you a letter requesting additional information, see Respond to a letter for more information and to review our checklists of acceptable proof. 

If you received a bill or notice, respond online. It's the easiest, fastest way. We'll walk you through the process.

There are many reasons why we might have adjusted your refund, such as math errors or incorrectly claimed credits. See Additional information about New York State income tax refunds for more reasons why your refund may be different from what you expected. 

All returns go through our award-winning, automated review process. Depending on the results, your return may be selected for additional review, or it may quickly finish processing. A simple return will process faster than a complex return.

The best way to receive your refund faster is to e-file and ensure you qualify for any credits you claim. If you claim a credit you aren't eligible for, your return could take months longer to process. To learn more about the requirements for credits you may be eligible for, see Income tax credits and Recordkeeping for individuals.