RPS Online frequently asked questions (FAQs)

Yes. We are developing RPS Online to handle statewide demands, including those at peak times. Additionally, we will continuously monitor RPS Online for performance.

The New York State data center will house RPS Online and all its data.

Yes. We will house all the data in one database, but the data for each municipality will be accessible only to those with permissions.

You will not need to maintain a backup file. New York State will routinely back up the data.

Yes.

The Tax Department is soliciting and collecting your feedback via surveys that we distribute in the Assessment Community Weekly. Survey results are then reported to the RPS Online Constituents Group, a group comprised solely of assessment community members. The Constituents Group reviews your feedback and makes recommendations to the project team accordingly. The project team is always interested in your feedback and also welcomes it via email. You can find more information about the system enhancements we've made as a result of your feedback here.

You will need Internet access and a device (desktop, laptop, tablet) that can connect to the Internet.

High speed internet access is recommended.

We are designing RPS Online to be responsive, which means it will adjust to any screen size (including a cell phone). It will adjust based on browser settings, like most current websites.

Modern web browsers such as Microsoft Edge, Google Chrome, Apple Safari, or Mozilla Firefox are compatible. For more information, see Browser requirements and troubleshooting tips.

You’ll log in to RPS Online from a New York State login webpage. You’ll access the login webpage using a Web browser, such as Microsoft Edge, Google Chrome, or Mozilla Firefox.

Yes, except for system maintenance windows, which will typically be during non-business hours. We will communicate scheduled maintenance in advance.

There will be a two-step process to assign permissions to RPS Online. First, ORPTS will validate users requesting access. Then, local administrators will assign user permissions at the municipal and functional level, as well as by roll year.

ORPTS will work with the municipality to validate who may access RPS Online. Then, your local administrator will assign user access permissions for your municipality (read-only, add/update, or no access).

Yes. The Tax Department takes data security seriously and closely guards the data of tens of millions of taxpayers. We will use the same protocols to protect RPS Online data from intrusion.

Yes. Your local administrator will assign permissions for access to your municipality (read-only, add/update or no access). Local administrators can assign a user permission at the municipal and functional level for each roll year. For example, the administrator may grant a clerk in their town with read-only access to owner data for the current year only. 

You will see the municipalities you have been given access to. A local administrator can grant permissions to any RPS Online user for the municipalities they are an administrator for.

A local administrator can grant you access to prior, current, or future roll years.

A local administrator can grant permissions to any RPS Online user.

Yes. ORPTS and the project team will work with each municipality to convert and import their data.

When you move from RPSV4 to RPS Online, we will convert the current year's data and up to six years of historical data.

Yes. Contact your ORPTS customer service team for information.