Make changes to your IPA

Unfortunately, you cannot add a bill to an existing IPA. If you receive a bill from us that is not included in your existing IPA, you can either:

• pay the new bill in full and continue with your existing IPA, or
• pay the remaining balance on your existing IPA and request a new IPA for the new bill.

If you're unable to pay the new bill in full or satisfy your existing IPA, we may be able to negotiate a new IPA to include it. However, it may:

• require the filing of a tax warrant, and
• result in an increase of your monthly payment amount.

Call us at 518-457-5772 during regular business hours and speak with a representative if you need to negotiate a new IPA.

You can update your bank account information in your Online Services account.

1. Log in to your Online Services account.
2. Select the ≡ Services menu in the upper left-hand corner of your Account Summary homepage. 
3. Select Payments, bills and notices, and then Installment payment agreement from the drop-down menu. 

When you're setting up automatic payments from your bank account for your IPA, it may take 30 to 60 days for your automatic payments to begin. During that time we'll send you monthly bills that you must pay online or by mail. We'll notify you by mail when the automatic payments will begin.

If you already have automatic withdrawals set up and need to update your bank account information, you must change your information at least three days before your due date. Otherwise, your change in bank account information will not be effective until the following month.

You can change your current monthly payment day in your Online Services account, but automatic payments for an IPA can only occur on the 5th or 15th of the month.

1. Log in to your Online Services account.
2. Select the ≡ Services menu in the upper left-hand corner of your Account Summary homepage.
3. Select Payments, bills and notices, and then Installment payment agreement from the drop-down menu.

You must change your payment day by the 2nd of the month for it to be effective for the same month. 

To cancel your scheduled monthly payment, you must call us at 518-457-5772 during regular business hours and speak to a representative. Please note, we submit the request for your monthly payment to your bank three days prior to your due date and it cannot be canceled once submitted.  

If your scheduled monthly payment is not available for withdrawal from your account, we'll notify you of the missed payment. You must:

• make a payment online or by mail immediately, and
• pay a $50 dishonored payment fee when billed.

To receive important notices regarding your IPA and other vital correspondence from the Tax Department, you must keep your address up to date. You can update your address in your Online Services account. See Change my address for instructions.