Respond to a letter requesting additional information
Respond to a letter requesting additional information
If you receive a letter asking for missing information or documentation to support what you claimed on your return, it doesn't mean you did anything wrong. It's just an extra step we take to ensure refunds—for the correct amounts—go out to only those who are entitled to them. Our goal is to stop questionable refunds before they go out the door, not to delay your refund.
To identify the letter you received, locate the form number in its bottom-left corner.
Did you receive a letter asking you to complete Form DTF-32, DTF-33, DTF-36, TD-210.2, TD-210.3, or TD-210.7?
To receive your new check sooner, use your mobile device to submit your form online! For more information and instructions, see Online Document Upload.
Note: If you received a letter telling you your refund was adjusted or denied (Form DTF-160 or DTF-161), see Your refund was adjusted.
Request for Information letter (Form DTF-948 or DTF-948-O)
The primary letter we use to request information about a return is Form DTF-948 or DTF-948-O, Request for Information (RFI). If your refund status says we sent you one of these letters, it's important you respond by the date noted on the letter so we can continue processing your return.
We need to verify you lived or worked in New York State, New York City, or Yonkers.
You claimed a credit or tax benefit, and we did not receive a copy of the form with your tax return. (We need a copy of the form to review the credit you are claiming.)
We need to verify your eligibility for the tax credits or itemized deductions you claimed.
We need information to verify the rental real estate income or loss you claimed.
We need to verify information about income or loss for a partnership, S corporation, or trust.
Where to view your letter online
If you received an RFI letter, you can view it in your Individual Online Services account using our Respond to Department Notice application. You do not need to request electronic communications to view this letter in the application.
How to respond to an RFI letter (Form DTF-948 or DTF-948-O)
Review our checklists to ensure you include everything we need in your response:
Gather the documents we requested. If your letter included a questionnaire and you need additional sheets to complete your response, download an extra copy of Form AU-262.3, Nonresident Audit Questionnaire, or Form AU-262.55, Income Allocation Questionnaire.
Save all your documentation in the same place on your computer, so it’s easy to locate when you’re ready to upload. You can upload one or more files with a combined total size of 50mb or fewer. We accept files with the following extensions: doc, docx, rtf, txt, xls, xlsx, xml, jpeg, jpg, bmp, gif, tif, tiff or pdf. We do not accept files with a zip extension. See Uploading a file: detailed instructions. If you have paper documentation, you don’t need a scanner to make a digital copy:
Take a picture of the documentation with your smartphone or tablet.
Either save the picture to your smartphone or tablet, or email the picture to yourself to save to another device.
Review the digital copy (picture) to ensure it’s clear and we can read all the words.
Be ready to provide the following information:
your name;
a daytime telephone number where we can reach you;
your dependent’s Social Security number or date of birth, if requested; and
the name and phone number of anyone we’re allowed to speak to about this specific response (not any other tax matters) on your behalf (note: in providing this information, you’re authorizing a third-party designee and will need to create a 5-digit PIN to provide to your designee so we can verify their identity if they call on your behalf).
Ready to respond?
Log in to or create your Online Services account.
Select the ≡ Services menu, then choose Respond to department notice.
From the Notices page, select your notice from the Quick response section.
Use the Actions drop-down to view or respond to the notice you received.
If your refund status recently changed to the status below, we're sending you Form DTF-973.56-O. To view and respond to your notice now, follow the steps provided to submit the information requested online.
We sent you a letter requesting information to verify the amount of withholding you claimed on your tax return.
Tip: To find your Document Locator Number (DLN), log in to your Individual Online Services account. The confirmation number for your 2019 income tax return is the same as your DLN.
Get ready to respond!
View the letter you received and the checklists for responding to your letter to ensure you include everything we need in your response:
Gather the documents we requested. If your letter included a questionnaire and you need additional sheets to complete your response, download an extra copy of Form AU-262.3, Nonresident Audit Questionnaire, or Form AU-262.55, Income Allocation Questionnaire.
Save all your documentation in the same place on your computer, so it’s easy to locate when you’re ready to upload. You can upload one or more files with a combined total size of 50mb or fewer. We accept files with the following extensions: doc, docx, rtf, txt, xls, xlsx, xml, jpeg, jpg, bmp, gif, tif, tiff or pdf. We do not accept files with a zip extension. See Uploading a file: detailed instructions.
If you have paper documentation, you don’t need a scanner to make a digital copy:
Take a picture of the documentation with your smartphone or tablet.
Either save the picture to your smartphone or tablet, or email the picture to yourself to save to another device.
Review the digital copy (picture) to ensure it’s clear and we can read all the words.
Be ready to provide the following information:
your name;
a daytime telephone number where we can reach you;
your dependent’s Social Security number or date of birth, if requested; and
the name and phone number of anyone we’re allowed to speak to about this specific response (not any other tax matters) on your behalf (note: in providing this information, you’re authorizing a third-party designee and will need to create a 5-digit PIN to provide to your designee so we can verify their identity if they call on your behalf).
Ready to respond?
Log in to or create your Online Services account.
Select the ≡Servicesmenu, then chooseRespond to department notice.
From theQuestionnairepage, in theNotice typesection, selectI received a notice about my refund, as shown in the image below.
How do I request information about my unemployment Form 1099-G?
Visit the Department of Labor website to, request a copy of your unemployment Form 1099-G, or request review of the information reported on your 1099-G.
Save all your documentation in the same place on your computer, so it’s easy to locate when you’re ready to upload. If you have paper documentation, you don’t need a scanner to make a digital copy:
Take a picture of the documentation with your smartphone or tablet.
Either save the picture to your smartphone or tablet, or email the picture to yourself to save to another device.
Review the digital copy (picture) to ensure it’s clear and we can read all the words.
You can upload one or more files with a combined total size of 50mb or fewer. We accept files with the following extensions: doc, docx, rtf, txt, xls, xlsx, xml, jpeg, jpg, bmp, gif, tif, tiff or pdf. We do not accept files with a zip extension. See Uploading a file: detailed instructions.
Be ready to provide the following information:
your name;
a daytime telephone number where we can reach you;
your dependent’s Social Security number or date of birth, if requested; and
the name and phone number of anyone we’re allowed to speak to about this specific response (not any other tax matters) on your behalf (note: in providing this information, you’re authorizing a third-party designee and will need to create a 5-digit PIN to provide to your designee so we can verify their identity if they call on your behalf).
Ready to respond?
Log in to or create your Online Services account.
Select the ≡ Services menu, then choose Respond to department notice.
From the Questionnaire page, in the Notice type section, select My return was selected for review or audit, as shown in the image below.
Save all your documentation in the same place on your computer, so it’s easy to locate when you’re ready to upload. If you have paper documentation, you don’t need a scanner to make a digital copy:
Take a picture of the documentation with your smartphone or tablet.
Either save the picture to your smartphone or tablet, or email the picture to yourself to save to another device.
Review the digital copy (picture) to ensure it’s clear and we can read all the words.
You can upload one or more files with a combined total size of 50mb or fewer. We accept files with the following extensions: doc, docx, rtf, txt, xls, xlsx, xml, jpeg, jpg, bmp, gif, tif, tiff or pdf. We do not accept files with a zip extension. See Uploading a file: detailed instructions.
Be ready to provide the following information:
your name;
a daytime telephone number where we can reach you;
your dependent’s Social Security number or date of birth, if requested; and
the name and phone number of anyone we’re allowed to speak to about this specific response (not any other tax matters) on your behalf (note: in providing this information, you’re authorizing a third-party designee and will need to create a 5-digit PIN to provide to your designee so we can verify their identity if they call on your behalf).
Ready to respond?
Log in to or create your Online Services account.
Select the ≡ Services menu, then choose Respond to department notice.
From the Questionnaire page, in the Notice type section, select My return was selected for review or audit, as shown in the image below.
Save all your documentation in the same place on your computer, so it’s easy to locate when you’re ready to upload. If you have paper documentation, you don’t need a scanner to make a digital copy:
Take a picture of the documentation with your smartphone or tablet.
Either save the picture to your smartphone or tablet, or email the picture to yourself to save to another device.
Review the digital copy (picture) to ensure it’s clear and we can read all the words.
You can upload one or more files with a combined total size of 50mb or fewer. We accept files with the following extensions: doc, docx, rtf, txt, xls, xlsx, xml, jpeg, jpg, bmp, gif, tif, tiff or pdf. We do not accept files with a zip extension. See Uploading a file: detailed instructions.
Be ready to provide the following information:
your name;
a daytime telephone number where we can reach you;
your dependent’s Social Security number or date of birth, if requested; and
the name and phone number of anyone we’re allowed to speak to about this specific response (not any other tax matters) on your behalf (note: in providing this information, you’re authorizing a third-party designee and will need to create a 5-digit PIN to provide to your designee so we can verify their identity if they call on your behalf).
Ready to respond?
Log in to or create your Online Services account.
Select the ≡ Services menu, then choose Respond to department notice.
From the Questionnaire page, in the Notice type section, select My return was selected for review or audit, as shown in the image below.
Save all your documentation in the same place on your computer, so it’s easy to locate when you’re ready to upload. If you have paper documentation, you don’t need a scanner to make a digital copy:
Take a picture of the documentation with your smartphone or tablet.
Either save the picture to your smartphone or tablet, or email the picture to yourself to save to another device.
Review the digital copy (picture) to ensure it’s clear and we can read all the words.
You can upload one or more files with a combined total size of 50mb or fewer. We accept files with the following extensions: doc, docx, rtf, txt, xls, xlsx, xml, jpeg, jpg, bmp, gif, tif, tiff or pdf. We do not accept files with a zip extension. See Uploading a file: detailed instructions.
Be ready to provide the following information:
your name;
a daytime telephone number where we can reach you;
your dependent’s Social Security number or date of birth, if requested; and
the name and phone number of anyone we’re allowed to speak to about this specific response (not any other tax matters) on your behalf (note: in providing this information, you’re authorizing a third-party designee and will need to create a 5-digit PIN to provide to your designee so we can verify their identity if they call on your behalf).
Ready to respond?
Log in to or create your Online Services account.
Select the ≡ Services menu, then choose Respond to department notice.
From the Questionnaire page, in the Notice type section, select My return was selected for review or audit, as shown in the image below.
Save all your documentation in the same place on your computer, so it’s easy to locate when you’re ready to upload. If you have paper documentation, you don’t need a scanner to make a digital copy:
Take a picture of the documentation with your smartphone or tablet.
Either save the picture to your smartphone or tablet, or email the picture to yourself to save to another device.
Review the digital copy (picture) to ensure it’s clear and we can read all the words.
You can upload one or more files with a combined total size of 50mb or fewer. We accept files with the following extensions: doc, docx, rtf, txt, xls, xlsx, xml, jpeg, jpg, bmp, gif, tif, tiff or pdf. We do not accept files with a zip extension. See Uploading a file: detailed instructions.
Be ready to provide the following information:
your name;
a daytime telephone number where we can reach you;
your dependent’s Social Security number or date of birth, if requested; and
the name and phone number of anyone we’re allowed to speak to about this specific response (not any other tax matters) on your behalf (note: in providing this information, you’re authorizing a third-party designee and will need to create a 5-digit PIN to provide to your designee so we can verify their identity if they call on your behalf).
Ready to respond?
Log in to or create your Online Services account.
Select the ≡ Services menu, then choose Respond to department notice.
From the Questionnaire page, in the Notice type section, select My return was selected for review or audit, as shown in the image below.
Save all your documentation in the same place on your computer, so it’s easy to locate when you’re ready to upload. If you have paper documentation, you don’t need a scanner to make a digital copy:
Take a picture of the documentation with your smartphone or tablet.
Either save the picture to your smartphone or tablet, or email the picture to yourself to save to another device.
Review the digital copy (picture) to ensure it’s clear and we can read all the words.
You can upload one or more files with a combined total size of 50mb or fewer. We accept files with the following extensions: doc, docx, rtf, txt, xls, xlsx, xml, jpeg, jpg, bmp, gif, tif, tiff or pdf. We do not accept files with a zip extension. See Uploading a file: detailed instructions.
Be ready to provide the following information:
your name;
a daytime telephone number where we can reach you;
your dependent’s Social Security number or date of birth, if requested; and
the name and phone number of anyone we’re allowed to speak to about this specific response (not any other tax matters) on your behalf (note: in providing this information, you’re authorizing a third-party designee and will need to create a 5-digit PIN to provide to your designee so we can verify their identity if they call on your behalf).
Ready to respond?
Log in to or create your Online Services account.
Select the ≡ Services menu, then choose Respond to department notice.
From the Questionnaire page, in the Notice type section, select My return was selected for review or audit, as shown in the image below.
Save all your documentation in the same place on your computer, so it’s easy to locate when you’re ready to upload. If you have paper documentation, you don’t need a scanner to make a digital copy:
Take a picture of the documentation with your smartphone or tablet.
Either save the picture to your smartphone or tablet, or email the picture to yourself to save to another device.
Review the digital copy (picture) to ensure it’s clear and we can read all the words.
You can upload one or more files with a combined total size of 50mb or fewer. We accept files with the following extensions: doc, docx, rtf, txt, xls, xlsx, xml, jpeg, jpg, bmp, gif, tif, tiff or pdf. We do not accept files with a zip extension. See Uploading a file: detailed instructions.
Be ready to provide the following information:
your name;
a daytime telephone number where we can reach you;
your dependent’s Social Security number or date of birth, if requested; and
the name and phone number of anyone we’re allowed to speak to about this specific response (not any other tax matters) on your behalf (note: in providing this information, you’re authorizing a third-party designee and will need to create a 5-digit PIN to provide to your designee so we can verify their identity if they call on your behalf).
Ready to respond?
Log in to or create your Online Services account.
Select the ≡ Services menu, then choose Respond to department notice.
From the Questionnaire page, in the Notice type section, select My return was selected for review or audit, as shown in the image below.
Save all your documentation in the same place on your computer, so it’s easy to locate when you’re ready to upload. If you have paper documentation, you don’t need a scanner to make a digital copy:
Take a picture of the documentation with your smartphone or tablet.
Either save the picture to your smartphone or tablet, or email the picture to yourself to save to another device.
Review the digital copy (picture) to ensure it’s clear and we can read all the words.
You can upload one or more files with a combined total size of 50mb or fewer. We accept files with the following extensions: doc, docx, rtf, txt, xls, xlsx, xml, jpeg, jpg, bmp, gif, tif, tiff or pdf. We do not accept files with a zip extension. See Uploading a file: detailed instructions.
Be ready to provide the following information:
your name;
a daytime telephone number where we can reach you;
your dependent’s Social Security number or date of birth, if requested; and
the name and phone number of anyone we’re allowed to speak to about this specific response (not any other tax matters) on your behalf (note: in providing this information, you’re authorizing a third-party designee and will need to create a 5-digit PIN to provide to your designee so we can verify their identity if they call on your behalf).
Ready to respond?
Log in to or create your Online Services account.
Select the ≡ Services menu, then choose Respond to department notice.
From the Questionnaire page, in the Notice type section, select My return was selected for review or audit, as shown in the image below.
We review responses in the order we receive them. Your return may remain under review for an extended period to allow us time to review. When complete, your return will move to the processing stage and could be selected for additional review before completing processing.
Once all reviews are complete, we’ll process your return and issue a refund, a bill, or an account adjustment notice, as applicable.
We recommend you open an Individual Online Services account and request electronic communications so you can view online any communications we send.
If we approve a refund or adjusted refund, your status will update to OSC Approved.
If we issue a bill, your status will update to: Balance Due Assessed. You must follow the directions in the letter and reply completely with the information we requested. The Office of the Taxpayer Rights Advocate cannot assist you if you have not responded to our request.